AI Medical Receptionist

Every missed call is a patient choosing another practice

Your front desk can't answer every call. CallSorted picks up when you can't — after hours, during lunch, when you're with patients. It sounds human, asks the right questions, and texts you the details instantly.

AI phone answering service for medical clinics, GP practices, dental surgeries, and allied health practitioners across Australia.

Hear it yourself — free

Free. No card. Takes 60 seconds.

When your clinic phone rings out, patients book elsewhere

Most people calling a medical practice need to book today or this week — they won't wait.

83%
of callers won't leave a voicemail
4.2
average clinics called before booking
68%
of new patients book with whoever answers first

Answers your calls. Captures the details. Done.

Works with your existing phone system — no new hardware, no app to learn, no complicated setup.

1

Call comes in

When you can't answer, the call diverts to CallSorted. Your caller hears a friendly AI receptionist that sounds completely natural.

2

AI captures the details

The AI asks what the appointment is for, checks urgency, asks if they're a returning patient, and captures their preferred practitioner. For emergencies, it advises them to call 000.

3

You get a text

Within seconds, you receive an SMS with everything: caller's name, number, what they need, urgency level, and when they can come in. You call back or book them in. Simple.

Here's how it sounds when a patient calls

Natural, warm, and professional — exactly how your front desk would handle it.

CallSorted AI
Good afternoon, thanks for calling Bayside Medical Centre. How can I help you today?
Caller
Hi, I need to book an appointment with a GP.
CallSorted AI
Of course. Can I ask what the appointment is for?
Caller
I've had this persistent cough for about two weeks now.
CallSorted AI
Okay, thank you. Is this something urgent or can it wait for a regular appointment?
Caller
It can wait a few days, just want to get it checked.
CallSorted AI
No problem. Have you been to Bayside Medical before, and do you have a preferred doctor?
Caller
Yes, I usually see Dr. Chen if she's available.
CallSorted AI
Perfect. I've captured all of that — someone from the practice will call you back shortly to confirm a time with Dr. Chen. Can I confirm your callback number is 0412 555 789?
Caller
Yes, that's right.
CallSorted AI
Great, we'll be in touch soon. Thanks for calling.

Never miss a patient enquiry again

One simple price. Every call answered. No lock-in contracts or sneaky fees.

$149
per month
  • 50 AI-answered calls
  • SMS lead alerts
  • Call recording + playback
  • Returning caller recognition
Get started
$399
per month
  • Unlimited AI-answered calls
  • Everything in Pro
  • API access
  • Priority support
Get started

Frequently asked

Can the AI handle emergency calls?+
Yes. If a caller mentions chest pain, difficulty breathing, severe bleeding, or other emergency symptoms, the AI immediately advises them to hang up and call 000. Every call is recorded, so you have a record of what was said.
Does it integrate with our practice management software?+
Not yet — but it doesn't need to. You receive a text message with all the patient details (name, number, reason for visit, urgency, preferred practitioner). You can then add them to your system manually or call them back to book directly.
What if someone calls about test results or prescriptions?+
The AI captures exactly what they're calling about and texts it to you. For anything clinical — results, scripts, medical advice — the AI never provides information. It simply takes the message and your staff follows up directly.
Will patients know it's AI?+
Most won't notice. It sounds natural and handles the conversation like a real receptionist. If someone asks directly, the AI will confirm it's an AI assistant and offer to take a message for a staff member to call back.
Is it really AI?+
Yes — and you can try it right now with our free demo. The AI you hear on the demo is exactly what your callers experience.
What if the AI gets something wrong?+
We capture the caller's phone number automatically from caller ID, and every call is recorded. So even if a detail is misheard, you always have the recording and their number to call back.

Ready to never miss a patient enquiry again?

Join medical practices across Australia who answer every call, even when they're with patients.

Try the free demo