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AI Medical Receptionist

Stop losing patients because your phone rang out

When a patient can't reach your practice, they book elsewhere. CallSorted answers every call with a natural conversation, captures their details, and texts you instantly. No app, no dashboard, no login required.

AI phone answering service for medical clinics, GP practices, dental surgeries, and physio clinics across Australia.

Hear it yourself — free

Free. No card. Takes 60 seconds.

Every missed call is a patient who won't come back

Patients don't wait on hold and they don't leave voicemails — they ring the next practice on Google.

85%
of callers won't leave a voicemail
$2,000+
lifetime value of one patient
67%
won't call back if they can't get through

Answers in 2 rings. Works with your existing number.

CallSorted sits behind your current phone system and only picks up when you can't answer.

1

Your phone rings as normal

Nothing changes. If reception answers, the call goes through like always. CallSorted only picks up when you miss it.

2

AI has a real conversation

Greets the caller naturally, asks what the appointment is for, checks urgency, asks about preferred practitioner, and confirms their details.

3

You get a text instantly

Every detail captured — what they need, when they need it, their callback number. Plus the full call recording so you never miss context.

Here's what your patients hear

This is a real conversation — natural, professional, and exactly what happens on every call.

CallSorted AI
Good morning, thanks for calling. I'm the practice assistant. How can I help you today?
Caller
Hi, I need to book an appointment with Dr. Stevens if possible.
CallSorted AI
No worries. What's the appointment for?
Caller
Just a regular checkup, nothing urgent.
CallSorted AI
Got it. And have you been to this practice before?
Caller
Yes, I'm an existing patient.
CallSorted AI
Perfect. Can I grab your name and the best number to call you back on?
Caller
Sure, it's Sarah Mitchell, and you can reach me on 0412 345 678.
CallSorted AI
Thanks Sarah. I've noted you'd like to see Dr. Stevens for a regular checkup. Someone will call you back shortly to lock in a time. Anything else I can help with?
Caller
No, that's all. Thanks.
CallSorted AI
No worries. We'll be in touch soon. Take care.

Never miss a patient enquiry again

One retained patient pays for an entire year — and that's just the start.

Essentials
$5
per month + $3/call
  • AI answers your calls
  • SMS lead alert every call
  • Call recording + listen link
  • Email with full details
  • Dedicated AU number
Only pay when we work 10 calls = $35. 20 calls = $65. Zero risk.
Starter
$149
per month
  • 80 AI-answered calls
  • SMS + email lead alerts
  • Call recording + playback
  • Returning caller recognition
  • SMS to your callers
Losing just 2 patients a week to missed calls? Each patient has a lifetime value of $2,000+. That's over $200,000 a year walking out the door.
This plan costs $149. One retained patient covers a year.
Business
$399
per month
  • Unlimited AI-answered calls
  • Everything in Pro
  • Multi-location support
  • API access
  • Priority support
  • Custom AI training
Multi-location practice? Every location loses calls independently. Across 3 sites, that compounds to thousands of missed patients annually.
This plan costs $399. Protect every location.

Frequently asked

Does it handle emergency calls?+
Yes, safely. If a caller mentions symptoms like chest pain, difficulty breathing, or severe bleeding, the AI immediately advises them to hang up and call 000. We never provide medical advice — just triage and capture details for everything else.
Can it book appointments directly into our system?+
Not yet, but it's coming. Right now, the AI captures all the details and texts you instantly. You then book them in as normal. We're building direct integrations with Best Practice, Medical Director, and HotDoc.
What if a patient has a complex query?+
The AI knows its limits. If the call is beyond standard booking — like a billing question or prescription query — it captures the details and flags it for your team to call back. Every call is recorded, so you have full context.
Do patients know it's AI?+
Only if they ask. The AI is upfront if questioned, but most callers don't notice. It sounds natural, doesn't talk over people, and handles the conversation like a real receptionist. Try the demo yourself.
Is it really AI?+
Yes — and you can try it right now with our free demo. The AI you hear on the demo is exactly what your callers experience.
What if the AI gets something wrong?+
We capture the caller's phone number automatically from caller ID, and every call is recorded. So even if a detail is misheard, you always have the recording and their number to call back.

Ready to never miss a patient enquiry again?

Try the AI yourself in 30 seconds — no signup, no credit card, just call the demo line.

Try the free demo

Get Started with CallSorted

Set up in under 5 minutes. No lock-in contracts.

Essentials
$5/month + $3 per call
Pay only when we answer. Zero risk.
Starter
$149/month
80 calls, SMS + email alerts, caller recognition
Pro — Most Popular
$249/month
200 calls, lead portal, follow-ups, digest
Business
$399/month
Unlimited calls, API, priority support
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